Refund policy

This page says when you get your money back. Refunds go back to the card you paid with, through Stripe, usually the same day I agree them. Ask by emailing [email protected].

Ship-it Sprint ($1,090)

If the work on the Sprint list isn't live in 5 working days from the day I have the access listed on the intake form, you get the full price back, including any Launch Check or Rescue credit you used. You keep whatever I finished. If you cancel before I start, you get the full price back.

Launch Check ($299)

If I can't find and fix at least three real problems in your app, you get the full price back and keep the report. You also get it all back if I don't deliver the report within 48 hours of having access, or if you cancel before I start.

Rescue ($490)

If I don't start within 24 hours of your payment, or you cancel before I start, you get the full price back.

Add-ons ($190 each)

Refunded in full if I haven't started the add-on, or if it isn't delivered with the Sprint.

Care ($149 a month)

Cancel any time from your Stripe receipt or by email; it stops at the end of the month you've paid for. Months already started aren't refunded.

Credits

A Launch Check or Rescue counts in full toward a Sprint booked within 14 days of the report. Credits aren't paid out in cash.